OUR POLICIES
CANCELLATION POLICY
We enforce a 12-hour cancellation policy.
If you need to cancel, please do so more than 12 hours before the class.
Cancelling within the 12-hour window before class will result in the following:
Mat: Credit lost+ 20$ penalty
CLASS PACK USERS
If you late cancel, you will lose the class from your pack. If you do not show up for class (without managing your spot), you will lose the class and will be charged a $30 penalty.
WHAT ARE LATE CANCELS?
If you cancel your spot within the 12-hour window before class, this will be classified as a late cancel. Late cancel fees will be processed within 24 hours of the late cancel.
HOW TO CANCEL
Please cancel your spot on your account, via our website or app.
WHY?
Canceling in advance gives other members the chance to sign up and organize their day with enough time to plan. It also helps our small business operate smoothly and allows our team to prepare the best experience for you.
And at MuseBody, the experience is an energy exchange—when the room is full, the collective energy makes the session more fun, connected, and uplifting for everyone.
We always work with members to ensure everyone understands our policies. Please reach out to us via e-mail at info@musebodycollective.com with any questions and we will be happy to speak with you to provide answers.
NO SHOW
Failing to attend class will result in the loss of the class credit and a penalty. We appreciate you making every effort to cancel if you can’t attend, as it allows us to respect the time and commitment of our instructors, who often adjust their own schedules to be here for you.
COMMUNICATION
Please communicate all membership-related requests and account inquiries via email.
Social media is not an upheld form of communication for these types of questions, and we are unable to address them in the studio.
We are a small team and do not respond to emails over the weekend unless the matter is urgent. Please allow 2–3 business days for a reply, though we always make an effort to respond as promptly as possible.
If you prefer to speak with someone directly, we’re happy to schedule a call so we can give you our full, undivided attention and support.
ARRIVING LATE
Please arrive on time for class, as we are unable to accept late entries.
For the safety and comfort of our community, our teachers are required to remain fully focused on the room and begin building the energy of the session from the very first moment. To protect this flow, our doors lock from the outside once class begins.
Because of this, we’re unable to let late friends slip in—thank you for understanding and honoring this boundary.
If you’re new to MuseBody, we encourage you to arrive at least 10 minutes early so we can welcome you and help you settle in with ease.
Your presence and punctuality help us create the elevated, connected MuseBody experience we’re known for.
FAQ
DO I NEED TO BRING A MAT?
For mat classes, you’re welcome to bring your own mat if you prefer.
We do not require it, and studio mats are available for you to use. If you choose to bring your own, we kindly ask that you place the unused studio mat in the designated mat storage area to keep the room organized and flowing.
We do require all members to bring a full-sized sweat towel—even if you bring your own mat—for both safety and sanitary purposes. If you forget your towel, you can purchase one in our studio lobby through your MuseBody app.
CAN I PARTICIPATE IF I’M PREGNANT?
If you are pregnant, medical clearance from your doctor is required in order to participate in any sessions.
Healthcare authorities, including the American College of Obstetricians and Gynecologists (ACOG), generally recommend that pregnant women avoid "hot" fitness classes, such as hot yoga or hot Pilates. The primary concern is the risk of maternal overheating (hyperthermia), which has been linked to an increased risk of neural tube defects and other developmental complications, particularly during the first trimester.
There is currently limited research on the effects of Red Light / Near Infrared Light Therapy during pregnancy.
Ultimately, the decision to attend is entirely yours. We strongly recommend consulting your doctor, as we are not medical professionals and cannot provide individualized medical advice.
WHAT IF I’M NEW TO WORKING OUT?
We’re honored you’re starting your journey with us! Since driving REAL results is the goal, our workouts are HARD. If you’re new to our studio, We encourage modification in line with the movements and format that our instructors are teaching to keep the energy in the room unified, and all bodies safe from collision. Each movement can be adapted to decrease intensity(removing bands/ weights/ depth of movement) and we encourage you to do your best to focus on form first.
If movement is new to you, give us a heads-up, and our instructors will ensure you’re set up for success. Our “Introductory Offer for New Clients” is generally a great place to start. Need recommendations? Send us an email at info@musebodycollective.com.
HOW DO I BOOK AND MANAGE CLASSES?
There are two ways to book and manage your schedule. On our website at www.musebodycollective.com or on your personalized app which can be downloaded in the apple store. In our opinion, It’s easiest to manage your schedule through our app. On the app homepage, you’ll see all your upcoming classes. To cancel, hit ‘view’ and then ‘Cancel Reservation’. Alternatively, sign in through ‘My Account’ at the top of our website. Once signed in, navigate to the ‘bookings’ tab to view all past and upcoming reservations.
WHAT IS YOUR MEMBERSHIP CANCELLATION POLICY?
To cancel your membership, please email us at info@musebodycollective.com.
At MuseBody, we value our members and the community we create together. While memberships are contractual, we understand that life changes. Contracts allow us to offer discounted rates; however, members may cancel their contract at a prorated month-to-month (MTM) fee for the months they have already used.
If you purchased your membership during a pre-sale, we will honor the MTM rate in effect at the time of your pre-sale purchase.
CAN I PUT MY MEMBERSHIP ON HOLD?
Members with a term membership (e.g., 12-month, 6-month, 3-month) may freeze their
membership for non-medical reasons for up to four weeks per calendar year. The minimum freeze period is two consecutive weeks, at a charge rate of $20 per week. An additional two-week freeze within the same calendar year is available for a $50 fee.
Military Member: If at any time during the term of your agreement, you are deployed or assigned to active duty, MuseBody will allow you to cancel your membership, or freeze indefinitely if you prefer to hold onto your contract rate. You will need to provide proof of deployment or assignment detailing your absence and the applicable time period.
All class packs (except for the Intro Offer) have a 90 day expiry and cannot be frozen.
We strive to accommodate our members where possible. Please email us if you have any questions or require special accommodation.
WHEN DOES MY MEMBERSHIP ACTIVATE?
Memberships and class packs activate on the date of your purchase.
DO YOU HAVE INTRO OFFERS?
Yes, our introductory offers change from time to time so please visit our website www.musebodycollective.com to see our current offerings.
DO YOU OFFER VETERAN RATES?
Yes, we do! In order to receive your unique discount code, e-mail us at info@musebodycollective.com. We kindly ask for a valid form of veteran identification to keep on file. Our Veteran Discount is 10% off any of our services. This discount is non transferable. Veteran discounts can’t be combined with other promotional offers.
DO YOU HAVE WATER ON SITE?
We have a water filling station and encourage you to bring your own water bottle. If you forget yours, we sell water bottles and other electrolyte supporting beverages in our lobby. Purchases can be made directly through your app.
DO YOU HAVE SHOWERS OR TOWELS?
We do not have showers. Sweat Towels are sold in the lobby.
WHAT TIMES ARE CLASSES?
Our schedule is posted to book two weeks in advance. Contract members are granted access to book as early as two weeks and 1 day.
At MuseBody, we’re all about the vibes—the energy, the connection, and the human experience that makes every class unique. Our instructors are real people with lives, schedules, and occasional surprises. We reserve the right to adjust instructors, class types, or other details as needed.
These shifts are part of what keeps our studio dynamic and authentic, and we do this to honor their dedication and presence. We appreciate your understanding as we continue creating the best possible experience for everyone in the room.